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I experienced the WORST customer service yesterday at a shop.

I don’t want to mention the name of the shop because I’m not sure how I’m going to proceed. On Wednesday I bought something from this shop. I paid cash for it. I took it home and found out it didn’t work. So today, less than 48 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me “NO” even though I still had the receipt. I asked if I could get a replacement instead then. Again this person told me “NO.” I asked to talk to a manager now as I’m really not happy and I explained that I had bought the item, had got it home and it didn’t work. The manager just smiled and told me to my face that I was “OUT OF LUCK.” ??? No refund. No FREE replacement. Grrrrrrrrrrrrrereerr. . I”ll tell you what… I am NEVER buying another Lotto Ticket from there again!!